User – Many contacts in Bounce status due to DMARC policy

If your *From Email is Gmail, Yahoo, Hotmail, AOL or with any other email service that has a DMARC policy, you likely have many contacts in Bounce status.

Due to the DMARC policies of major email service providers such as Gmail, Yahoo, Hotmail and AOL, email messages sent from third party services with a FROM address from one of the service providers above may get blocked and prevented from being delivered.

DMARC is short for Domain-based Message Authentication, Reporting & Conformance. The email services who have a DMARC policy are, in short, attempting to protect their users from spammers.

To learn more about this policy, you can go to this link: http://www.dmarc.org/

Email messages come from your *From Email address but are sent by MDC DOT servers to your contacts.

The following is an oversimplification of how email authentication is performed with a DMARC policy. You can find more information here.

When email services with DMARC policies see that an email has a From address with one of their domain names, but is not coming from one of their own servers, the message is blocked.

When an email to a contact is blocked, the contact is put in Bounce status, and this message is displayed in the contact’s profile:

To keep your emails from being affected by this issue, you need to change your From Email to either your company email address or one with a personalized domain name.

Click here to read more about personalized domain names.

Creating a personalized domain will significantly reduce your bounce rate. And once your new email address is created, please change your email address within the MDC DOT app.

Please contact us if you create an email address with your own domain name, and we will gladly unblock your bounced emails. Our contact information is listed below.

NOTE: Many services that provide email domains can forward to your Gmail, Yahoo, or other email address.

*If you do not have a From Email, your contacts will see your Account Email as the FROM address in emails.