Did you receive an alert or email notification that MDC DOT could not access one of your social media accounts?

In-app alert

Notification email

What do I do?

You just need to reconnect your social media account. But before you do this, make sure that you are either not logged in on the social media website or, if you are logged in, that you are logged into the correct account.

For example, if you want to reconnect your Twitter account, @billy, go to twitter.com. Are you logged in?

1. If you are not logged in, or if you are already logged into @billy, then you can go onto “How to reconnect your account”.
2. If you are logged into an account that is not @billy, please sign out and log into the correct account.
   Then go onto “How to reconnect your account”.

How to reconnect your account

Reconnect through Get Social

• Go to Get Social
• Click the Social Settings tab
• Click Reconnect
• You may be prompted to log in
• You will be redirected back to Social Settings, and you should now see Revoke Access for the account you’ve just reconnected

If you are trying to reconnect a Facebook account, you can also do that through Integrations.

• Go to My Profile
• Click the Integrations tab
• Open the Facebook Lead Ads section
• Click Reconnect
• You may be prompted to log in
• You will be redirected back to Integrations, and you should now see that you are “Connected to:” your Facebook account

If either of the methods above do not work for you:

• Open a private/incognito window in your internet browser.
  
  +-Open a private window in Chrome

  See this article from Google Support:
  https://support.google.com/chrome/answer/95464?hl=en
  +-Open an incognito window in Firefox

  See this article from Firefox Support:
  https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
  +-Open a private window in Safari

  See any of the following articles from Apple Support.For iPhone, iPad, or iPod Touch:
  https://support.apple.com/en-us/HT203036For Safari 8 (Yosemite)
  https://support.apple.com/kb/PH19216For Safari 9 (El Capitan)
  https://support.apple.com/kb/PH21413

• Log into MDC DOT
• Follow from the first step again reconnect your account

After you’re done, you can just close the private/incognito window. If you still have Social Settings or Integrations open in a regular browser window, refresh the page to see that your account is reconnected.